

{"id":7571,"date":"2025-12-16T13:53:47","date_gmt":"2025-12-16T13:53:47","guid":{"rendered":"https:\/\/www.prefixbox.com\/blog\/?p=7571"},"modified":"2025-12-16T13:53:49","modified_gmt":"2025-12-16T13:53:49","slug":"webinar-from-search-to-chat-unlocking-product-discovery-in-the-age-of-ai-conversational-commerce","status":"publish","type":"post","link":"https:\/\/www.prefixbox.com\/blog\/webinar-from-search-to-chat-unlocking-product-discovery-in-the-age-of-ai-conversational-commerce\/","title":{"rendered":"[Webinar] From Search to Chat: Unlocking Product Discovery in the Age of AI &#038; Conversational Commerce"},"content":{"rendered":"\n<div class=\"wp-block-getwid-section alignfull post-header has-inner-blocks-gap-small getwid-section-content-custom-width\" style=\"margin-top:;margin-bottom:60px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-left-medium getwid-padding-right-medium\" style=\"padding-top:30px;padding-bottom:41px\"><div class=\"wp-block-getwid-section__inner-wrapper\" style=\"max-width:1140px\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\" style=\"opacity:0.2;mix-blend-mode:normal\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<h1 class=\"has-text-align-center has-text-color\" id=\"gf81f2a1c12e1\" style=\"color:#2d3064\">[Webinar] From Search to Chat: Unlocking Product Discovery in the Age of AI &amp; Conversational Commerce <\/h1>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:30px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-2-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-top is-vertically-aligned-center\">\n<p>Commerce is shifting from single-site browsing to commerce anywhere: buying at the moment of inspiration via TV, voice assistants, influencers, or image snapping. At the same time, generative AI has brought search back to the center: shoppers now ask conversational questions across engines and assistants (e.g., ChatGPT), expecting context-aware results.<\/p>\n\n\n\n<p>This creates two mandates for retailers:<\/p>\n\n\n\n<ol><li><strong>Modernize on-site search<\/strong> to understand intent, not just keywords.<\/li><li><strong>Make products discoverable off-site<\/strong> where shoppers initiate AI-driven research.<\/li><\/ol>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:500px\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"745\" src=\"https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-1024x745.png\" alt=\"AI Product Discovery illustration with a women holding a mobile\" class=\"wp-image-7610\" srcset=\"https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-1024x745.png 1024w, https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-300x218.png 300w, https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-768x559.png 768w, https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-938x683.png 938w, https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn-1130x822.png 1130w, https:\/\/www.prefixbox.com\/blog\/wp-content\/uploads\/2025\/12\/AI-thumbn.png 1348w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-table-of-contents is-style-none align table-of-contents-toc\"><ul class=\"wp-block-getwid-table-of-contents__list\"><li><a href=\"#g7784b9dade64\">The Evolution: From Keywords to Understanding<\/a><\/li><li><a href=\"#g7784b9dade64\">Vector Search: Meeting Shoppers\u2019 Intent (Not Just Their Keywords)<\/a><\/li><li><a href=\"#g7784b9dade64\">Be Discoverable Where Shoppers Start (GPT &amp; Friends)<\/a><\/li><li><a href=\"#g7784b9dade64\">Conversational Commerce On Your Site: Agents That Do the Work<\/a><\/li><li><a href=\"#g622745e6ca12\">Practical Roadmap: Test, Measure, Operationalize<\/a><\/li><li><a href=\"#ge3fe92ba26d1\">FAQ<\/a><\/li><li><a href=\"#g0d2ceb50cb1e\">Conclusion<\/a><\/li><\/ul><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g7784b9dade64\"><strong>The Evolution: From Keywords to Understanding<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>Search has moved far beyond keyword matching and backlink games. With semantic models and LLMs, engines understand content and shopper intent. For merchants, this means:<\/p>\n\n\n\n<ul><li>Optimize on-site search for conversational, intent-rich queries.<\/li><li>Ensure product data and content are structured and complete so AI services can parse and surface it.<\/li><\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g7784b9dade64\"><strong>Vector Search: Meeting Shoppers\u2019 Intent (Not Just Their Keywords)<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/www.prefixbox.com\/blog\/vector-search-the-future-of-e-commerce\/\" data-type=\"URL\" data-id=\"https:\/\/www.prefixbox.com\/blog\/vector-search-the-future-of-e-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vector search<\/a> recognizes concepts, not just exact terms. If a shopper types <em>\u201cparty dress,\u201d<\/em> <a href=\"https:\/\/www.prefixbox.com\/blog\/unveiling-how-vector-search-works\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.prefixbox.com\/blog\/unveiling-how-vector-search-works\/\" rel=\"noreferrer noopener\">vector search can retrieve relevant products<\/a> even if \u201cparty dress\u201d isn\u2019t a literal tag, positioning results between related ideas like <em>cocktail<\/em> and <em>elegant<\/em> dress.<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong><\/p>\n\n\n\n<ul><li>Handles conceptual and long-tail queries.<\/li><li>Works alongside traditional keyword search; results can be re-ranked for relevance.<\/li><li>Reduces manual synonym management thanks to semantic understanding.<\/li><\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"paragraph-highlight has-background\" style=\"background-color:#eaf2ff\">Prefixbox highlights rolling out AI vector search and measuring real impact, citing a retailer <a href=\"https:\/\/www.prefixbox.com\/en-us\/case-studies\/bauhaus-czechia-ai-search\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.prefixbox.com\/en-us\/case-studies\/bauhaus-czechia-ai-search\" rel=\"noreferrer noopener\">case with <strong>&gt;45% revenue increase<\/strong> and <strong>&gt;28% AOV uplift<\/strong>.<\/a><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you\u2019re on <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=9deab1f7-db44-4cdf-88ae-69f3a175d664\" data-type=\"URL\" data-id=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=9deab1f7-db44-4cdf-88ae-69f3a175d664\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Commerce Cloud, Prefixbox is available via AppExchange<\/a>, enabling this capability on your store.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g7784b9dade64\"><strong>Be Discoverable Where Shoppers Start (GPT &amp; Friends)<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>Shoppers increasingly research and buy through conversational assistants. Example from the webinar: a user asks for hiking pants and receives specific product models plus direct links to brand sites\u2014all within one chat.<\/p>\n\n\n\n<p>How to surface your products in conversational engines:<\/p>\n\n\n\n<ul><li>Complete, rich product data: size, color, brand, category, attributes, plus correctly tagged images.<\/li><li>Structured content: clear schema and consistent information architecture.<\/li><li>Natural-language product descriptions: write like you\u2019re answering a question; think FAQs, buying guides, product comparisons, and reviews.<\/li><li>Classic SEO still counts: titles, headings, meta descriptions, internal linking, performance, and overall brand\/domain reputation.<\/li><\/ul>\n\n\n\n<p>Reality check: GPT isn\u2019t brand-exclusive; it can (and will) recommend competitors. Your content quality, structure, and authority determine whether you\u2019re included.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g7784b9dade64\"><strong>Conversational Commerce On Your Site: Agents That Do the Work<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>Shoppers crave conversational experiences. If you don\u2019t provide them, they\u2019ll have them elsewhere. The transcript introduces Salesforce Agentforce as a way to bring this experience into your channels.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>What Agentforce enables:<\/p>\n\n\n\n<ul><li>Starts with a conversation (text\/voice), forms a plan, and performs actions.<\/li><li>Uses retrieval augmented generation (RAG) to safely access your data (catalog, order status, customer info).<\/li><li>Personal Shopper Agent (announced at Dreamforce; GA in February per transcript) to:<ul><li>Answer questions, make product recommendations,<\/li><li>Add to cart, assist checkout, and handle order tracking (capabilities expand over time).<\/li><\/ul><\/li><li>Works across your website and channels like WhatsApp\/iMessage.<\/li><\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g622745e6ca12\"><strong>Practical Roadmap: Test, Measure, Operationalize<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<ol><li><strong>Test &amp; Learn:<\/strong> Try multiple AI use cases and UI patterns (chat UI vs. rich grid after a long query).<\/li><li><strong>Measure:<\/strong> Track what boosts engagement and conversion for your audience.<\/li><li><strong>Operationalize:<\/strong><ul><li>Get the right product data in the right structure.<\/li><li>Feed search\/agents with real behavioral data to improve recommendations.<\/li><li>Keep content conversational and comprehensive (FAQs, comparisons, guides, reviews).<\/li><\/ul><\/li><\/ol>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"ge3fe92ba26d1\"><strong>FAQ<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Q: Does vector search replace keyword search?<\/strong><br>A: No. They work together. Vector search handles conceptual queries; keyword handles exact matches. Re-ranking brings the best results up first.<\/p>\n\n\n\n<p><strong>Q: How do I get featured in GPT-style recommendations?<\/strong><br>A: Provide complete, structured product data, conversational descriptions, and authoritative content (reviews, guides, FAQs). Maintain strong technical SEO and brand trust signals.<\/p>\n\n\n\n<p><strong>Q: What does an AI agent actually do on my site?<\/strong><br>A: It converses with shoppers, retrieves data, recommends products, and (as capabilities expand) helps with cart, checkout, and support\u2014all within a trusted, guardrailed system.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"g0d2ceb50cb1e\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-getwid-section getwid-margin-top-none\" style=\"margin-bottom:-20px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<hr class=\"wp-block-separator has-text-color has-background blog-content-separator\" style=\"background-color:#3de3cf;color:#3de3cf\"\/>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>Product discovery now spans on-site semantic search and off-site conversational engines. Retailers who pair vector + keyword search, invest in structured, conversational content, and deploy on-site AI agents will win the next era of discovery\u2014from search to chat.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>For more details, watch the full recording of the webinar:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"From Search to Chat - Salesforce Commerce Cloud webinar with Prefixbox\" width=\"1130\" height=\"636\" src=\"https:\/\/www.youtube.com\/embed\/NYF1nnSr24k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>covery now spans on-site semantic search and off-site conversational engines. Retailers who pair vector + keyword search, invest in structured, conversational content, and deploy on-site AI agents will win the next era of discovery: from search to chat.<\/p>\n","protected":false},"author":11,"featured_media":7613,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"tags":[],"_links":{"self":[{"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/posts\/7571"}],"collection":[{"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/comments?post=7571"}],"version-history":[{"count":13,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/posts\/7571\/revisions"}],"predecessor-version":[{"id":7614,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/posts\/7571\/revisions\/7614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/media\/7613"}],"wp:attachment":[{"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/media?parent=7571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/categories?post=7571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prefixbox.com\/blog\/wp-json\/wp\/v2\/tags?post=7571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}