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Suggestion typically represents a product, a product category, a web page or a search keyword. There are two types of suggestions: direct link suggestions and text suggestions. Text Suggestions are search keywords. Direct link suggestions are suggestion which have a display text and a URL. Suggestions can have popularity scores which determine their importance and order. The maximum size of a suggestion record is 5KB.

You can decide to deploy each suggestion list in multiple Data Centers globally. When you deploy a suggestion list to N data centers, your suggestion usage is multiplied by N.

Every executed search keyword counts as a single search. For example: the user types "ap" and executes the "apple" keyword, which counts as one search. For direct link suggestions the navigation to the URL specified by the suggestion also counts as one search.
You can see your usage and quota on the Subscription details page when you are logged in to the Portal.

The service availability is calculated on a monthly basis. We offer different SLAs based on the plan you use. Details are specified above in the pricing section.

We achieve high availability by serving each suggestion list from 3 servers in each Data Center where the suggestion list is assigned.

We will let you know by email when you have exceeded your plan limits so you can upgrade your plan and benefit from better conditions.
You can upgrade or downgrade your plan any time as long as your usage is within the plan's quota. The additional cost or credit is settled with the following month's payment. You pay monthly and you can stop using our service any time.
You retain ownership of the data, suggestion lists and search analytics in your subscription. We do not share your data with third parties.
Onboarding support is a phone call where one of our team members can review your implementation and will give you useful advice about best practices. You can expect us to help you in every stage of the onboarding process.

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