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A suggestion typically represents a product, a product category, a web page, or a search keyword. There are two types of suggestions: direct link suggestions and text suggestions; text suggestions are search keywords while direct link suggestions are suggestions which have a display text and a URL. Suggestions have popularity scores, which are used to determine the importance and order of each suggestion. The maximum size of a suggestion record is 5KB.

You can decide to deploy each suggestion list in multiple Data Centers globally. When you deploy a suggestion list to N data centers, your suggestion usage is multiplied by N.

Every executed search keyword counts as a single search. For example: the user types "ap" and executes the "apple" keyword - this counts as one search. For direct link suggestions, the navigation to the URL specified by the suggestion also counts as one search.
You can see your usage and quota on the Subscription Details page when you are logged into the Prefixbox portal.

The service availability is calculated on a monthly basis. We offer different SLAs based on the plan you use. Details are specified above in the pricing section.

We achieve high availability by serving each suggestion list from 3 servers in each Data Center where the suggestion list is assigned.

We will let you know by email when you have exceeded your plan limit, so you can upgrade your plan.
You can upgrade or downgrade your plan at any time, as long as your usage is within the plan's quota. The additional cost or credit will be settled with the following month's payment. Payments are issued monthly and our service can be stopped at any time.
You retain ownership of the data, suggestion lists, and search analytics in your subscription. We do not share your data with third parties.
Onboarding support is free and is done via a phone call. One of our team members will review what is needed for your implementation and will give you useful advice about best practices. We are there to help you in every stage of the onboarding process.

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