The features and advantages of vector search technology, where results are not just based on keywords, but on the essence of the products themselves.
Leverage the next generation of search technology including vector search and GPT technology.
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Collect feedback to gain a deeper insight into your search performance for enhancing your shoppers’ experience.
Prefixbox’s User Feedback Tool enables you to collect qualitative feedback directly from your shoppers about the search results’ relevance. The User Feedback Tool can be placed on the Search Engine Result Page and enables customers to share their feedback:
By collecting and analyzing these insights you can see if search results match shopper expectations and make adjustments accordingly.
Learn how satisfied shoppers are with your search.
CSAT is short for Customer Satisfaction. It is the ratio of positive reviews among all reviews in percentage format.
For example, if you have a 5-point rating scale, and 3 out of 6 reviewers gave a positive rating (so 4 or 5), the CSAT score would be 50%.
The table shows you the most popular search terms that shoppers have rated or reviewed, and you can drill down in each term to see specific reviews and ratings.
This helps you understand when problems happen and get more information to find solutions for specific cases.
See the exact products the Search Engine Result Page returned and filters that were active when a review was given for deep insights into customer experience.
The User Feedback Tool is fully customizable to match the look-and-feel of your online store.
Place the tool at the bottom of the Search Engine Result Page to collect feedback from shoppers to see how relevant the returned results are.
Find out what results shoppers would have liked to see for the executed query, so you can make synonym optimizations in the Prefixbox Admin Portal.
Present furniture shoppers with visually similar alternatives to help them find the patterns and shapes that suit them.
Make it easy for shoppers to explore additional products with similar patterns or styles to the items they’re currently viewing to help them find exactly what they’re looking for.
Visit our pricing page to learn about our 30-day free trial and how you can optimize your E-commerce search solution.