Prefixbox Customer Support for Retailers Prefixbox Customer Support for Retailers

Improving user experience never stops with Prefixbox’s Customer Support

We don’t just give you a powerful rocket ship; we also fly it for you.

Prefixbox Customer Support for Retailers

Our support packages are designed to suit your needs

Search is hard, but our team of experts makes it easy by handling everything from integration to optimization. We also help you onboard new features to ensure your solution is tailored to your website, language, and industry.

Custom Support Levels Platinum Premium Standard
Account Management
Dedicated Customer Success Manager definition A search expert dedicated to helping your business with everything from integration to optimization. checkmark checkmark miss
Customer Success Availability

Workdays

(9am-5pm CEE time)

Workdays

(9am-5pm CEE time)

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Account Health Review definition Review analytics to understand current performance and find optimization opportunities.

Bi-weekly

Bi-monthly

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Product Training definition Your Customer Success Manager will present new features and explain how to best leverage them in a live meeting.

Annually

Annually

During on-boarding

Executive Meeting

4x / year

2x / year

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Tech Support
Tech Support Availability

Monday-Saturday

(8am-8pm CEE time zone)

Monday-Saturday

(8am-8pm CEE time zone)

Workdays

(9am-5pm CEE time)

Target Response Time

2 hours

5 hours

1 business day

Knowledge Base definition Informational website documenting Prefixbox products that can be used as a self-service resource checkmark checkmark checkmark
Email Support checkmark checkmark checkmark
Chat Support checkmark checkmark miss
Support Phone Line checkmark checkmark miss
Search Optimization
Synonym Management definition Synonym predictions are regularly reviewed and applied for search queries. checkmark checkmark checkmark
Ranking and Relevancy Optimization definition Experiment with different search and discovery module settings to optimize suggestion relevancy across the suites. checkmark checkmark checkmark
A/B Testing definition Our Customer Success Team will regularly run A/B tests with live users to optimize conversion. checkmark checkmark checkmark

We speak your language

English English
German German
Spanish Spanish
Polish Polish
Romanian Romanian
Turkish Turkish
Italian Italian
English English
German German
Spanish Spanish
Polish Polish
Romanian Romanian
Turkish Turkish
Italian Italian
Looking for more information?

For detailed support plans, contact sales.

Have a support question?

Our team is here to answer any questions you may have.

Technical Specifications

checkmark Cloud-based, hosted in Microsoft Azure datacenters
checkmark Infrastructure is managed by Prefixbox and is scaled up and down based on demand
checkmark Integrations and solution customizations are carried out by our Technical Integration Team
checkmark All settings can be modified from the Prefixbox Admin Portal (no black box)
checkmark Highly available & fault tolerant: redundancy, replicas, and all services hosted in multiple datacenters
checkmark Low latency API responses