Improving user experience never stops with Prefixbox’s Customer Support

Our support packages are designed to suit your needs

Search is hard, but our team of experts makes it easy by handling everything from integration to optimization. We also help you onboard new features to ensure your solution is tailored to your website, language, and industry.

Custom Support Levels	Platinum	Premium	Standard
Account Management
Dedicated Customer Success Manager A search expert dedicated to helping your business with everything from integration to optimization.
Customer Success Availability	Workdays (9am-5pm CEE time)	Workdays (9am-5pm CEE time)
Account Health Review Review analytics to understand current performance and find optimization opportunities.	Bi-weekly	Bi-monthly
Product Training Your Customer Success Manager will present new features and explain how to best leverage them in a live meeting.	Annually	Annually	During on-boarding
Executive Meeting	4x / year	2x / year
Tech Support
Tech Support Availability	Monday-Saturday (8am-8pm CEE time zone)	Monday-Saturday (8am-8pm CEE time zone)	Workdays (9am-5pm CEE time)
Target Response Time	2 hours	5 hours	1 business day
Knowledge Base Informational website documenting Prefixbox products that can be used as a self-service resource
Email Support
Chat Support
Support Phone Line
Search Optimization
Synonym Management Synonym predictions are regularly reviewed and applied for search queries.
Ranking and Relevancy Optimization Experiment with different search and discovery module settings to optimize suggestion relevancy across the suites.
A/B Testing Our Customer Success Team will regularly run A/B tests with live users to optimize conversion.