Prefixbox Customer Support for Retailers

Improving user experience never stops with Prefixbox’s Customer Support

We don’t just give you a powerful rocket ship; we also fly it for you.

We speak your language

English

German

Spanish

Polish

Romanian

Turkish

Italian

Portuguese

Russian

English

German

Spanish

Polish

Romanian

Turkish

Italian

Portuguese

Russian

Our support packages are designed to suit your needs

Search is hard, but our team of experts makes it easy by handling everything from integration to optimization. We also help you onboard new features to ensure your solution is tailored to your website, language, and industry.

Custom Support Levels	Standard	Premium	Platinum
Account Management
Dedicated Customer Success Manager A search expert dedicated to helping your business with everything from integration to optimization.
Customer Success Availability		Workdays (9am-5pm CEE time)	Workdays (9am-5pm CEE time)
Account Health Review Review analytics to understand current performance and find optimization opportunities.		Bi-monthly	Bi-weekly
Product Training Your Customer Success Manager will present new features and explain how to best leverage them in a live meeting.	During on-boarding	Annually	Annually
Executive Meeting		2x / year	4x / year
Tech Support
Tech Support Availability	Workdays (9am-5pm CEE time)	Monday-Saturday (8am-8pm CEE time zone)	Monday-Saturday (8am-8pm CEE time zone)
Target Response Time	1 business day	5 hours	2 hours
Knowledge Base Informational website documenting Prefixbox products that can be used as a self-service resource
Email Support
Chat Support
Support Phone Line
Search Optimization
Synonym Management Synonym predictions are regularly reviewed and applied for search queries.
Ranking and Relevancy Optimization Experiment with different search and discovery module settings to optimize suggestion relevancy across the suites.
A/B Testing Our Customer Success Team will regularly run A/B tests with live users to optimize conversion.

Get in Touch

Looking for more information? Let us know what we can help you with by filling out a form or contacting a member of our team.

Have a support question?

Our team is here to answer any questions you may have.

Technical Specifications

Cloud-based, hosted in Microsoft Azure datacenters

Infrastructure is managed by Prefixbox and is scaled up and down based on demand

Integrations and solution customizations are carried out by our Technical Integration Team

All settings can be modified from the Prefixbox Admin Portal (no black box)

Highly available & fault tolerant: redundancy, replicas, and all services hosted in multiple datacenters

Low latency API responses