The purpose of these Terms and Conditions is to define the terms and conditions of use of the
provided by Prefixbox and to define the rights and obligations of the various parties within this
framework. The services can be accessed through the website www.prefixbox.com.
The Website and the Services are managed by the company PREFIXBOX LTD, a Private Limited Company, registered
under Company number 09252358 with the Companies House,
Cardiff, United Kingdom, and whose head office is located at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
Acceptance of the Terms and Conditions
The use of the website and the services entails the User’s complete acceptance of these Terms and Conditions without any reservation. Users who do
not accept to the Terms and Conditions must not access the Website or use the Services.
Users must register on the website by completing the registration form in order to use the services by opening an account in the Users' name.
Users guarantee that all information they provide in the registration form is correct, up to date and sincere and is in no way misleading or dishonest.
They agree to update this information in the event that any of it should change.
Users agree to use the services themselves personally and agree not to allow any third party to use them on their behalf,
unless accepting full responsibility for the consequences.
Users are responsible for keeping their user name and password confidential. Users must contact Prefixbox immediately if they notice that their account has been used without their permission.
Users acknowledge Prefixbox's right to take all measures it deems appropriate if such event occurs.
Description of the Services
Users have access to the following services provided by Prefixbox:
Client Plugin and Service API
Prefixbox provides a Service API and a Client Plugin that enables the implementation of a search box in a
web application. The features of the Service API and the Client Plugin are described on the website documentation.
The Service API can be accessed through the Client Plugin provided by Prefixbox. The User agrees that the use of the services
requires the storing and indexing of the Application’s data on Prefixbox' platform. It is the User's sole responsibility to collect the agreement of
the Application’s users for the transfer of their data to Prefixbox, as well as their storing and indexing on Prefixbox' platform.
Technical Support includes the following:
Technical support by email at the email address firstname.lastname@example.org. Technical support is strictly
limited to the implementation of Prefixbox' Software and does not include
matters relating to the User’s Application. Prefixbox will make its best efforts to provide satisfactory technical support via email.
The up do date documentation available on the Website.
Service Level Agreement (SLA)
Prefixbox actively monitors its website and services in order to detect and solve issues quickly. Prefixbox guarantees a
99,8% availability of the services. If the service availability becomes less
than 99,8% during one month of the subscription, the User will be refunded 50% of their paid subscription fee for the particular month.
The services are accessible in the form of a subscription. Subscriptions begin on
the day of subscription, subject to payment of the subscription fee for a duration
of 1 month. Subscriptions are automatically renewed for successive periods of 1
month unless notice of termination is given by either Prefixbox or the User.
Users can cancel their subscription at the latest on the day before the term of the
current Subscription month. Prefixbox can cancel a User's subscription
by sending an email to the User with at least a 15 days' notice.
Any Subscription month started is due in its entirety.
The Subscription to the Services is available in different plans, the
fees and constraints of which are described on the website.
Unless otherwise stated the fees are exclusive of taxes.
Prefixbox may change the fees and payment policies for the services
by notifying the User by email at least 1 month before the change takes
effect. The Users who do not accept the new fees must cancel their
subscription. Users who continue to use the services after
the new fees take effect are deemed to have accepted them.
Terms of Payment
The payment of the Subscription fee is carried out by direct debit from
the User’s bank card. Prefixbox doesn’t store any bank card data. The
direct debit is implemented by the secured payment service provider BrainTree,
who Prefixbox entrusts with the storage of the User’s bank data to this end.
The direct debit is carried out on the day of the first subscription, and
then on the date of each subscription renewal. The User guarantees that
they have all the necessary authorizations
to use the chosen payment mode and ensures safe carrying out of the direct debit.
Users undertake to respect the following obligations:
Users agree, in their use of the Services, to respect and abide by all
laws and regulations in
force and not to violate public order or infringe the rights of any third party.
Each User is solely responsible for successfully completing all
necessary administrative, tax and/or social formalities concerning
them that could result from their use of
the services. Prefixbox shall in no case be held liable in this respect.
Users acknowledge having read on the website and understood the
characteristics and constraints, technical in particular, of the entire range of services.
Each User is solely responsible for their use of the services.
Users undertake to use the services themselves personally and for their own
Applications. They shall not transfer, sublicense, delegate or assign all or
part of their rights under
the present general terms and conditions of use to any third party.
Each User is solely responsible for the contents of whatever nature
(editorial, graphic, audio, audiovisual or otherwise),
generated by the User or by the users of the Application.
Each User guarantees that they have all the necessary rights and
authorizations for the storing, indexing and use of this content.
Users shall inform their end users of the data handling
of Prefixbox according to clause 13 of this Terms of Service.
Users agree that their content is legal, does not disrupt public order,
is not contrary to accepted standards of public decency, does not infringe
any third party rights or legal provision and/or regulation, and, more
generally, is in no way likely
to bring the civil or criminal liability of Prefixbox into play.
Liability and guarantee of Prefixbox
Prefixbox agrees to provide the services with diligence and in compliance with
trade practice, specifying that it has an obligation to provide means, but this without any
obligation of result, and this is acknowledged and agreed by Users.
Prefixbox undertakes to take all appropriate measures to preserve the
security and confidentiality of the stored and indexed content
and to prevent unauthorised third parties from accessing such content.
In any event, any liability that could be incurred by Prefixbox within the
framework of this agreement is expressly and solely limited to direct actual
damages suffered by Users and shall not exceed
the total amount paid by the User within the year preceding these damages.
Prefixbox reserves ownership of all intellectual property rights
inherent in or relating to their software. The User is only granted
a revocable, non-transferable and non-exclusive licence on the Software,
for the sole purpose of the services within the limits and conditions
set out in the present
Terms and Conditions and for the duration of the User’s subscription.
Prefixbox practises a policy of protection of personal data.
Information that is gathered from visitors
In common with other online services, log files are stored on
our web servers, containing details such as your website visitor’s
IP address, browser type, operating system type, referring page,
clickstream data and time of visit. 1st party cookies may be used
to remember visitor preferences
and previous behavior when interacting with our customers’ website.
How the Information is used
The information is used to enhance the visitors experience when using your
website to display relevant content and create analytics reports for you to
understand your website’s user behavior better.
Cookies are small digital signature files that are stored by the visitor‘s
web browser that allow preferences to be recorded when
visiting a website. Also they may be used to track return visits to a website.
Prefixbox uses the following cookies:
it is an automatically generated identifier, which indicates that the same
visitor has returned to the customer’s website. It is not connected with the
visitor’s personal data, such as name or e-mail address.
it is an automatically generated identifier, which helps
identify our customers website users visits.
it is an automatically generated identifier, which helps to
run our A/B testing process.
it is an automatically generated value. The guid value in name
is coming from automatically generated indentifier of _pfbsesid.
Prefixbox reserves the right to amend these Terms and Conditions at any
time. Users shall be informed of these amendments through email at least
15 days before the entry into force of the amended Terms and Conditions.
Any User that does not agree with the amended Terms and Conditions must
unsubscribe from the services. Users who continue to use the services
after the entry into force of the
amended Terms and Conditions, shall be deemed to have accepted these amendments.
These Terms and Conditions are governed by English law and on acceptance the parties
submit to the non-exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions become effective on Aug. 4, 2016.