This policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.
PREFIXBOX, CUSTOMERS, USERS
Prefixbox software („Prefixbox” or „we”) is incorporated into webshops and collects information regarding the behavior of visitors on the webshop in order to augment
the search box in order to help shoppers find what they are looking for. The webshop visitors are referred to as „users” hereinafter.
Our customers are webshops who register on our self-service portal. They are hereinafter referred to as „Customer” or „you”.
INFORMATION PREFIXBOX COLLECTS
Prefixbox handles the following personal data:
You provide your name, email address, and telephone number and other personal data if necessary when registering with Prefixbox in order for us to identify and can get in contact with you.
While providing services, Prefixbox acquires additional information regarding our service, including data related to your use of Prefixbox. e.g. website URL.
Prefixbox handles the following data from your users:
IP address - not stored
browser type (desktop/mobile) - stored
first party cookies
_pfbuid: this is an automatically generated identifier, which indicates that the same visitor has returned to the customer’s website.
_pfbsesid: this is an automatically generated identifier, which helps identify users’ visits.
_prefixboxVariant: this is an automatically generated identifier, which helps run our A/B testing process.
guid_pfb_event_nr: this is an automatically generated value referencing user navigation related events.
browser related events
pattern: search terms and products
Search box: Focus In/Out
Search Result Found/Not Found
The collected user information is not personal data since Prefixbox is not able to identify the
end users in any way and does not receive any personal information regarding the end users from our customers.
Prefixbox may use your Personal Data:
To manage your access to the services provided by Prefixbox;
To manage Prefixbox’s relationship with you, including the administration of contracts,
orders and invoices (which may include access to your account, your usage data for support purposes and your billing data);
To provide promotional communications regarding Prefixbox’s products and services;
To assemble statistics regarding the use of Prefixbox’s website, products and services;
And to comply with any legal or regulatory obligations.
RESTRICTIONS ON USE AND TRANSFER OF PERSONAL DATA
Prefixbox will share your personal information with third parties only in the way described in this Privacy Statement.
Prefixbox will not sell, transfer, assign, or grant access to your Personal Data to any third party, except if required by law or binding administrative decision.
Prefixbox may provide your personal information to third party contractors and vendors, operating under Prefixbox’s direction who
have an appropriate legal obligation to Prefixbox and who are authorized
to use your personal information only as necessary to provide services to help Prefixbox with its business activities.
Prefixbox may also disclose your personal information to any other third party with your prior consent.
Prefixbox will maintain appropriate and adequate security measures and policies designed to protect your
Personal Data from disclosure to third parties. Prefixbox will promptly notify you as soon as is
reasonably practicable if it discovers or suspects any security vulnerabilities or unauthorized
access to the Prefixbox Services and will provide such information and cooperation as may be reasonably
required to enable you to mitigate, remediate, and address such vulnerabilities, unauthorized access, or
breach. If reasonable in the event of an actual security breach Prefixbox will issue a report at such
time that describes: (i) the date of the security breach; (ii) a description of the disclosures involved
in the security breach; and, (iii) the steps Prefixbox has taken to investigate the security breach,
and mitigate potential harm. If your data is provided to Prefixbox pursuant to your agreement with a
Prefixbox customer, you acknowledge that, except to the extent provided by applicable law, you will
look to that customer for any liability regarding your Personal Data.
Prefixbox retains Personal Data during the term of your use of the
Prefixbox website and services and two years thereafter except:
Prefixbox may retain Personal Data for a longer period:
to the extent required by law;
as necessary or appropriate to protect Prefixbox’s interests,
including as part of any actual or potential dispute
You have certain rights regarding your personal information according to GDPR and local law. You have the right
to access and correct or request the removal or restriction of any of your Personal Data or object to the use of
it. You have the right to lodge a complaint with your data protection authority and you can ask to receive your
personal information in a usable electronic format and transmit
it to a third party (right to data portability). You can exercise your rights regarding your Personal Data by contacting Prefixbox at:
Cookies and Tracking Technologies
the website, track user’s movements around the website, and gather demographic information
about its user base as a whole. Users can control the use of
cookies at the individual browser level. Prefixbox creates aggregate data of the users’ behavior on the websites in order to provide its services.
A cookie is a small piece of information that is stored on your computer when you visit certain
websites. Prefixbox uses technical cookies that help to make the Prefixbox website work as efficiently as possible; remember your login details.
Prefixbox partners with third parties to manage its advertising on other sites. Such third party
As is true of most websites, Prefixbox gathers certain information automatically. This information may include Internet
Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.
If Prefixbox offers a newsletter and you choose to subscribe, Prefixbox will
use your name and email address to send the newsletter to you. You may choose
to stop receiving newsletters or marketing emails by following the unsubscribe
instructions included in these emails, accessing the email preferences
in your account settings page, or contacting us at
The revisions will be effective upon Prefixbox’s publication of the revised
policy on the Prefixbox website. If Prefixbox makes any material changes,
it will notify you by email (sent to the e-mail address specified in your account)
or by means of a notice on this website prior to the change becoming effective.
Your continued use of the Prefixbox
services expressly indicates your acceptance of Prefixbox’s then-current
We encourage you to periodically review this page for the latest information on our privacy practices.