Contracting Entity: Prefixbox Zrt., a company incorporated in Hungary (registered office: 1132 Budapest, Visegrádi utca 31.; company number: 01-10-142754).

These Terms of Service ("Terms", "Agreement") govern access to and use of the Prefixbox AI Services (the "Services") . By signing a contract, or an order form (each, a "Contract") enabling the Services, or otherwise using them, the customer ("Customer") accepts these Terms.

The Services provide AI-assisted chat/agent capabilities (e.g., support automation, product Q&A, task execution) delivered by Prefixbox, powered by the AI Provider. Features evolve over time; material changes will be communicated via the Admin Console or email.

Customer must keep credentials secure and ensure only Authorised Users access the Services. People (end users) may interact with AI features only through Customer's own properties or channels; such interactions do not grant them direct access to the Services. Prefixbox may throttle or suspend where usage materially exceeds fair or contracted limits or threatens platform stability or security, and will notify Customer without undue delay.

Customer (i) shall not, (ii) shall ensure that Authorised Users do not, and (iii) shall make commercially reasonable efforts to prevent People from:

1. use the Services to violate law, infringe IP, or process illegal, harmful, or abusive content;
2. submit Sensitive Personal Information, e.g. payment card data, IDs, or special categories of personal data (e.g., health, biometric, political opinions) unless expressly covered by a written addendum;
3. probe, interfere with, or reverse-engineer any model or security;
4. bypass usage limits or attribution requirements;
5. use Outputs to train competing models without permission.

Prefixbox may suspend the Services for Acceptable use breaches.

Flow-down & safeguards. Customer will flow these Acceptable Use obligations down into its end-user terms and if necessary, deploy reasonable technical and organisational measures to prevent prohibited submissions.

Certain features allow integrations with Customer's tools or messaging channels. Customer is responsible for those accounts and their terms. Prefixbox and the AI Provider are not responsible for third-party networks or APIs.

1. Nature of AI. Outputs are probabilistic, may be inaccurate, incomplete, or out-of-date, and can vary on each run. Human review is recommended for high-risk use cases.
2. No Professional Advice. Outputs are not legal, medical, financial, or other professional advice.
3. Safety Review. For abuse prevention and debugging, limited human review by Prefixbox or its sub-processors may occur under confidentiality obligations.
4. Training Use. By default, Customer Content is not used to train AI Provider's Foundation Models (LLMs). Customer can opt-in in writing (including settings) to allow anonymised samples for model/feature improvement and may withdraw later; withdrawal won't affect prior permitted use.
5. Non-Exclusivity of Outputs. Similar prompts may yield similar outputs for different users; no representation that outputs are unique.
6. Customer Responsibilities. Customer is solely responsible for (i) the accuracy and legality of Inputs; (ii) reviewing Outputs before production use; and (iii) providing end-user disclosures appropriate to Customer's use case (see §10 and Privacy Policy).
7. Age Limits. The Services are not intended for children.
8. Processing by AI Provider / LLM Vendors. When AI features are used, the AI Provider (and any third-party LLM vendors it uses) act as sub-processors of personal data in Input and other Customer Content.
9. Locations & Transfers. personal data for AI features may be processed where the AIProvider or its LLM vendors operate.
10. Inputs and Outputs. Inputs (e.g., prompts, conversation data) and Outputs (model-generated results) are Customer Content under this Agreement. Customer will only submit Input and use Output where it has the authority and lawful basis to do so.
11. Transparency to End Users. Customer will ensure end users are informed they are interacting with an AI system, AI-generated content is clearly identified, and such content is not misrepresented as human-generated.
12. Template notice. Prefixbox provides a general template in Annex on End-User AI Assistant Terms. These terms are provided solely as a convenience “as is” and does not constitute legal advice. Prefixbox Zrt. and its underlying AI Provider disclaim any responsibility for the template or its use. Customer is solely responsible for its own end-user terms and compliance and should obtain legal counsel.

Fees, usage tiers, renewal terms, and payment schedules are set out in the Contract. Fees are exclusive of taxes; Customer is responsible for applicable taxes and withholdings unless the Contract states otherwise.

1. Roles: For personal data within Customer Content, Customer is controller; Prefixbox is processor; Molin AI Ltd. is sub-processor providing infrastructure and AI capabilities.
2. Security: Prefixbox and the AI provider maintains appropriate technical and organisational measures (encryption in transit/at rest, RBAC, audit logging, incident response).
3. End-User Transparency: Customer will present clear privacy notices and, where required, obtain consents (e.g., for training opt-in or cookies).
4. Further details are available in the Privacy Policy of Prefixbox AI Services.

If the Contract includes confidentiality terms, those govern. Otherwise: each party will protect the other's Confidential Information with reasonable care, use it only to perform under this Agreement, and disclose it only to personnel and sub-processors under binding confidentiality obligations.

• Mutual: each party warrants it has the legal power to enter into this Agreement.
• Prefixbox: provides the Services "as is" and disclaims all implied warranties (merchantability, fitness, non-infringement). No guarantee that Outputs or third-party integrations are error-free or uninterrupted. AI-related disclaimers in §7 apply.

• Customer will indemnify Prefixbox and its sub-processors (including the AI Provider) against third-party claims arising from (i) Customer Content; (ii) use in breach of §5; or (iii) Customer’s systems or Third-Party Platforms.
• The AI Provider will defend and indemnify Customer against third-party claims that the Services, when used as authorized, infringes IP, and will pay finally awarded (or settled) damages and costs. Customer must give prompt written notice, grant the AI Provider exclusive control of defense/settlement, and provide reasonable cooperation. No indemnity for claims caused by modifications not made by the AI Provider, combinations with items not provided by the AI Provider, unauthorized use, Customer Data or third-party components, features common to similar products, Third-Party Messaging Apps, or Customer settlements/admissions without the AI Provider’s prior written consent. The AI Provider may procure continued use, modify/replace the Services with substantially equivalent functionality, or terminate the affected Services with a pro-rata refund by Prefixbox.

If the Contract sets liability caps/exclusions, those govern. Otherwise: to the maximum extentpermitted by law: (a) neither party is liable for indirect or consequential damages (lost profits, business, data, goodwill); and (b) each party’s aggregate liability in a 12-month period is capped at the amounts paid by Customer to Prefixbox for the Services giving rise to the claim in that period. These limits do not apply to unpaid fees.