AI Agent for Product Discovery and Support

Turn browsers into buyers with a ChatGPT-like AI Agent that supports both product discovery and support scenarios.

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Goose Creek Bauhaus
Goose Creek
Bauhaus

Turn browsers into buyers with your own ChatGPT-like AI Agent

Automate support and answer shopper queries in real-time.

Prefixbox's AI Agent provides the ultimate personalized shopping experience that tailors each conversation to the shopper.

Robust catalog management, detailed analytics, and advanced AI give your shoppers instant answers at scale to boost conversion rate and reduce your support costs.

The future of online shopping is here.

Prefixbox AI Agent Core Benefits

up to 40%

click rate on recommended products in AI chats

up to $12,000

Support cost saving per month

Increase Revenue via Product Discovery

  • Powered by Prefixbox AI Search Engine for hyper relevant, real-time results
  • Guides shoppers through catalog browsing and zero-results pages
  • Recommends products based on session context, preferences and budget

Streamline Support & Reduce Costs

  • Automates order tracking, refund status and damaged item queries
  • Available 24/7, handles repetitive tickets instantly
  • Escalates to a live agent or your existing support chat when needed

What Do Shoppers Ask the AI Agent?

What Do Shoppers Ask the AI Agent

Product recommendation (57%) conversations where the agent suggested specific products. 40% of these conversations resulted in a product click-through.

Support (14%) covers chats on order tracking, returns and refunds, damaged goods, shipping questions, and billing issues.

Product info (14%) groups together general product advice, product how-to questions, and availability or restock inquiries.

Discounts and promotions (6%) includes questions about coupon codes, active sales, and why a discount isn't applying at checkout.

Your Best Sales Associate, Always On

Help shoppers who have questions about products, want to modify an order, or need expert recommendations.

By simulating a human conversation, Prefixbox's AI Agent reduces friction and boosts conversions—while freeing your team to focus on the most complex issues.

Prefixbox AI Search Inside Chat

Prefixbox AI Search powers product discovery directly within the conversation. The agent and search engine share the same data and learn from each other: shopper interactions feed back into ranking logic, making both smarter over time. Real-time product updates mean price and availability are always accurate, across millions of SKUs.

Prefixbox AI Search Inside Chat
Personalized Shopping Experience

Personalized Shopping Experience

The agent gathers context throughout a session and uses it continuously. A preference mentioned at the start shapes every recommendation that follows.

Project-Based Recommendations

For complex, multi-item purchases, the agent asks clarifying questions, builds a structured shopping list, and recommends products for each element in sequence.

Project-Based Recommendations
Generate Leads

Generate Leads

Capture customer inquiries and automates follow-ups, turning interactions into valuable leads so you can focus on closing sales.

Speak to your customers in their language 

Set your webshop language once. The agent detects each shopper's language message by message and responds accordingly. No per-market setup required, across 90+ languages.

Speak to your customers in their language 
Size & Fit Guidance

Size & Fit Guidance

Place a ''How do I choose the right size?'' preset question on any PDP. The agent cross-references size charts and product feed data, scans reviews for sizing signals, or asks for client measurements all to help shoppers buy with confidence and minimize returns.

Flexible Placement & Smart Triggers

Deploy the agent wherever shoppers need help most: on the search result page, zero-results pages, slow-loading pages, PDPs, cart or checkout. Configure it to open proactively when a hesitant shopper needs a nudge.

Flexible Placement & Smart Triggers
Post-Purchase Support Automation

Post-Purchase Support Automation

The agent handles the most repetitive support tickets, like order tracking, refund status, damaged or missing items instantly, 24/7.

It can also recommend products during support conversations, turning a cost center into a sales touchpoint.

For cases that need a human, it escalates or redirects to your existing support chat.

AI Helping Every Stage Of The Shopping Journey

The agent helps shoppers browse and find products. It can appear as a floating bar, tile on SERP, tile on collection pages, or as a button anywhere on the site.
Discovery
Consideration
The agent removes doubt so shoppers feel confident to buy. It answers: Will it fit me? When will it arrive? What's your return policy?
The agent clears last-minute blockers (e.g. a checkout issue, a delivery deadline question) and can offer a discount code to prompt hesitant shoppers to complete their purchase.
Conversion
Loyalty
After the sale, the agent builds goodwill by tracking packages, handling support for missing or incorrect items quickly, and reminding shoppers of their unused benefits.

Typical Use Cases

Recommend a gift for a 4-year-old girl's birthday.

If I order now, will it arrive by Friday?

I can't complete payment, could you help me?

My order arrived, but the item was damaged

Will this fit me?

I'm decorating my living room, what do I need?

Decorate my kids' bedroom for €1,000

FAQ - Frequently Asked Questions

What is Prefixbox’s AI Agent?

Prefixbox’s AI Agent creates a ChatGPT-like experience for your store that increases online revenue by enhancing product discovery and helps retailers save costs by automating support.

By simulating natural human conversation, Prefixbox’s AI Agent reduces friction in the shopping journey and provides the ultimate personalized shopping experience.

It can recommend products for all types of conversational queries like ‘Gift for a 4-year-old girl’s birthday’ or ‘Do you have products that are both vegan and gluten-free?’

Conversation is the ultimate personalization.

By analyzing user behavior and preferences, Prefixbox’s AI Agent delivers tailored product suggestions and responses. It learns from each interaction, ensuring that recommendations align with individual shopper needs.

Common scenarios include recommending gifts, checking product availability, answering informational questions about store locations and package delivery, and providing support for payment issues.

The AI Agent is versatile in addressing various shopper needs.

Prefixbox supports real-time product data updates and all feed formats for seamless catalog updates, and it can handle millions of products.

Yes, using custom actions, it can execute tasks such as modifying orders, initiating refunds, and collecting customer information.

Absolutely! It can resolve most common issues autonomously, reducing support workload and creating seamless user experience. For complex cases, it can escalate to a live agent or integrate into your existing helpdesk workflows.

The AI Agent can automate follow-ups, turning interactions into valuable leads so you can focus on closing sales. Moreover, Prefixbox’s AI Agent can even integrate into your CRM with custom actions.

Yes, the AI Agent is equipped to manage a range of customer queries, from product availability and order tracking to providing expert recommendations. It simulates human-like conversations to address shopper concerns effectively.

Prefixbox AI can be trained using your website data, help center content, FAQs, and product feeds. This enables it to provide accurate and context-aware responses to customer inquiries.

Yes. Prefixbox’s AI Agent supports over 90 languages, allowing businesses to engage with a diverse global customer base seamlessly.

The AI Agent comes with built-in analytics that track shopper intent, engagement metrics, and conversion rates. These insights help businesses refine their strategies and improve product discovery.