FAQ - Frequently Asked Questions
What is Prefixbox’s AI Agent?
Prefixbox’s AI Agent creates a ChatGPT-like experience for your store that increases online revenue by enhancing product discovery and helps retailers save costs by automating support.
By simulating natural human conversation, Prefixbox’s AI Agent
reduces friction in the shopping journey and provides the ultimate personalized shopping experience.
It can recommend products for all types of conversational queries like ‘Gift for a 4-year-old girl’s birthday’ or ‘Do you have products that are both vegan and gluten-free?’
How does Prefixbox’s AI Agent personalize the shopping experience?
Conversation is the ultimate personalization.
By analyzing user behavior and preferences, Prefixbox’s AI Agent delivers tailored product suggestions and responses. It learns from each interaction, ensuring that recommendations align with individual shopper needs.
What are the typical use cases for Prefixbox’s AI Agent?
Common scenarios include recommending gifts, checking product availability, answering informational questions about store locations and package delivery, and providing support for payment issues.
The AI Agent is versatile in addressing various shopper needs.
I have a large product catalog that updates frequently. Can Prefixbox handle that?
Prefixbox supports real-time product data updates and all feed formats for seamless catalog updates, and it can handle millions of products.
Can Prefixbox’s AI Agent perform actions on behalf of customers?
Yes, using custom actions, it can execute tasks such as modifying orders, initiating refunds, and collecting customer information.
Can the AI Agent help in customer support?
Absolutely! It can resolve most common issues autonomously, reducing support workload and creating seamless user experience. For complex cases, it can escalate to a live agent or integrate into your existing helpdesk workflows.
How does the AI Agent help in customer retention?
The AI Agent can automate follow-ups, turning interactions into valuable leads so you can focus on closing sales. Moreover, Prefixbox’s AI Agent can even integrate into your CRM with custom actions.
Can the AI Agent handle complex customer inquiries?
Yes, the AI Agent is equipped to manage a range of customer queries, from product availability and order tracking to providing expert recommendations. It simulates human-like conversations to address shopper concerns effectively.
How does Prefixbox AI learn about my products and services?
Prefixbox AI can be trained using your website data, help center content, FAQs, and product feeds. This enables it to provide accurate and context-aware responses to customer inquiries.
Is the Prefixbox AI Agent multilingual?
Yes. Prefixbox’s AI Agent supports over 90 languages, allowing businesses to engage with a diverse global customer base seamlessly.
What kind of analytics does the AI Agent provide?
The AI Agent comes with built-in analytics that track shopper intent, engagement metrics, and conversion rates. These insights help businesses refine their strategies and improve product discovery.