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With Prefixbox Merchandising you're able to promote and boost the products you choose.

Learn more about Merchandising here.

Yes, you can configure and update this setting in the Prefixbox portal. We recommend showing 4-6 keyword suggestions and 4-5 product suggestions.

A suggestion typically represents a product, a product category, a web page, or a search keyword. There are two types of suggestions: direct link suggestions and text suggestions; text suggestions are search keywords while direct link suggestions are suggestions which have a display text and a URL. Suggestions have popularity scores, which are used to determine the importance and order of each suggestion. The maximum size of a suggestion record is 5KB.

You can decide to deploy each suggestion list in multiple Data Centers globally. When you deploy a suggestion list to N data centers, your suggestion usage is multiplied by N.

The service availability is calculated on a monthly basis. We offer different SLAs based on the plan you use. Details are specified above in the pricing section.

We achieve high availability by serving each suggestion list from 3 servers in each Data Center where the suggestion list is assigned.

You retain ownership of the data, suggestion lists, and search analytics in your subscription. We do not share your data with third parties.

Onboarding support is done via a phone call. One of our team members will review what is needed for your implementation and will give you useful advice about best practices. We are there to help you in every stage of the onboarding process.

Prefixbox is easy to integrate. Depending on your webshop and the services you have purchased, integration can take from 4 hours to 3 days, but can usually be completed in 1 day. Our 3 major independent components: autocomplete, related searches, search engine - need to be implemented individually.

Prefixbox is provided as a software as a service solution (SaaS) to minimize the effort on your side. We have a dedicated team who is happy to walk you through the integration steps to get it up and running as quickly as possible. We also test your integration for you.

Prefixbox Autocomplete shows results in 100 milliseconds after users begin typing - that’s faster than the blink of an eye!

Prefixbox is a comprehensive language processing software that can accurately discern user intent. If you’d like to see it in action, we’re happy to direct your to our clients’ webstores or show you a demo with your products. REQUEST DEMO.

Prefixbox guarantees 99.8% availability every month. Your data is securely backed up and stored in Microsoft Azure data centers.

Yes, you can access and download them from the Prefixbox portal. We also send reports in weekly emails that give you updates for some of the most important metrics - no result page display rate, popular searches, and popular products; this way, you can easily stay up-to-date.

Questions? You’re in the right place.


Check out Prefixbox's comprehensive range of site search solutions.


Learn about Prefixbox's easy implementation.